Betazo Casino ☄️ Terms and Betazo registration policies

Terms and conditions

1. General Provisions

1.1 These Terms and Conditions (“Terms”) govern the use of the website Betazo.casino (“Website”) operated by Innovista Limitada, a company incorporated under the laws of Costa Rica, company number 3-102-910437, licensed under No. ALSI-202409026-FI2.
1.2 By opening an account or using the Website, you (“Player”, “You”) agree to be bound by these Terms. If you do not agree, do not register or continue using the Website.
1.3 We reserve the right to modify these Terms at any time. The current version will always be available on the Website. Continued use constitutes acceptance of updated Terms.

2. Eligibility and Registration

2.1 You must be at least 18 years old and above the legal gambling age in your jurisdiction. Gambling from restricted territories, including but not limited to the United States, United Kingdom, France, Spain, the Netherlands, Australia, Curaçao, and others listed on the Website, is strictly prohibited.
2.2 Only one account per person, household, IP address, or device is permitted. Duplicate accounts may be closed, with winnings and bonuses forfeited.
2.3 When registering, you must provide accurate personal information. We may request identity verification (KYC), including ID, proof of address, and proof of payment method. Failure to comply may result in account suspension or closure.

3. Deposits, Withdrawals, and Refunds

3.1 Deposits must be made from a payment method legally owned by you. Minimum and maximum limits apply as stated on the Website.
3.2 Withdrawals are subject to completed KYC checks. We aim to process withdrawals within seven (7) days after approval.
3.3 Accounts may not be used as bank accounts. Inactive accounts (no activity for 13 months) may incur an administrative fee.
3.4 Refunds are only available if no gaming activity has occurred after deposit and must be requested within seven (7) days.

4. Bonuses and Promotions

4.1 Bonus offers may carry wagering requirements, minimum odds, or maximum withdrawal limits as stated in the Bonus Terms.
4.2 Abuse of bonuses (including risk-free betting, collusion, or multiple account use) may lead to account closure and confiscation of winnings.
4.3 Free spins winnings are subject to wagering requirements. Unmet wagering obligations may result in bonus funds being voided.

5. Responsible Gaming

5.1 Gambling should be for entertainment only. Players should never gamble to recover losses or as a source of income.
5.2 We provide self-exclusion tools allowing players to suspend their account for at least six (6) months.
5.3 Players with gambling concerns are encouraged to seek help via www.responsiblegambling.org or contact support.

6. Prohibited Practices

6.1 The following are strictly prohibited:

Fraud, collusion, money laundering, chargebacks;
Bonus abuse or exploitation of software errors;
Use of automated software or unfair external assistance;
Harassment, abusive behavior, or offensive conduct.
6.2 Breach of this section may result in account termination, confiscation of funds, and notification to relevant authorities.

7. Game Rules and Transactions

7.1 It is your responsibility to understand the rules of each game before playing.
7.2 Once confirmed, bets cannot be canceled.
7.3 Errors or malfunctions void all affected bets and winnings. Any funds credited in error remain the property of the Operator.

8. Intellectual Property and Use of Website

8.1 All Website content, software, and trademarks belong to the Operator or licensed third parties. You may not reproduce, copy, or tamper with the Website.
8.2 Any malicious activity (hacking, viruses, denial-of-service attacks) will result in account termination and may be reported to authorities.

9. Liability

9.1 The Website and Services are provided “as is.” We make no warranty of uninterrupted availability or error-free operation.
9.2 We accept no liability for:

Loss of data, profits, or business;
Technical or communication failures;
Use of third-party software.
9.3 Our maximum liability shall not exceed the amount of funds held in your account at the time of any claim.

10. Termination of Account

10.1 You may close your account at any time by contacting support.
10.2 We may suspend or close your account at our sole discretion, including for breach of these Terms or regulatory obligations.
10.3 Upon closure, available balances (excluding confiscated funds due to breaches) will be returned using the original payment method.

11. Privacy and Data Protection

11.1 Personal data is collected and processed in accordance with our Privacy Policy.
11.2 By using the Website, you consent to such processing, including disclosure to third parties where required for compliance or service provision.

12. Governing Law and Jurisdiction

12.1 These Terms are governed by the laws of Anjouan. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Anjouan.

13. Contact

For questions, complaints, or account issues, contact:
[email protected]

Anti-Money Laundering & Counter-Terrorist Financing Policy

Innovista Limitada
Costa Rica, Reg. No. 3-102-911099 | License No. ALSI-202409026-FI2

1. Purpose and Scope

Innovista Limitada is fully committed to preventing money laundering (ML) and terrorist financing (TF) in accordance with Costa Rican law, international AML/CTF standards, and applicable directives (EU Directive 2018/843, Anjouan Act 008/2005, FATF Recommendations).

This Policy applies to all employees, contractors, and departments of the Company. It sets the framework for internal controls, responsibilities, risk-based customer due diligence, and compliance with sanctions obligations.

2. Governance & Responsibilities

Board of Directors – Holds ultimate responsibility, approves the AML/CTF Policy, allocates resources, and reviews annual compliance reports.
AML Officer – Currently Volodymyr Bakotskyi. Responsible for drafting policies, implementing controls, monitoring compliance, reporting to the Board, and liaising with regulators.
Departments – Customer Support, Payments, Fraud Prevention, and Back Office are responsible for frontline application of KYC/CDD and suspicious activity reporting.
Internal Audit – Conducted annually to assess adequacy and effectiveness of AML/CTF measures.

3. Risk-Based Approach

The Company applies a Risk-Based Approach (RBA):

Low Risk – EEA residents, low deposits, verified accounts.
Medium Risk – Verified clients without high-risk indicators.
High Risk – PEPs, clients from sanctioned/non-reputable jurisdictions, high deposits, unverified clients, or suspicious activity.

Monitoring intensity depends on the customer’s risk level:

Low Risk → Standard CDD
Medium Risk → CDD + ongoing monitoring
High Risk → Enhanced Due Diligence (EDD), source of funds verification, frequent review

4. Customer Due Diligence (CDD)

KYC procedures are mandatory before a business relationship is established.

Collected information: full name, DOB, nationality, address, ID/passport, proof of residence, phone/email verification.
Verification: all documents are checked for authenticity; residential address must be supported by utility bill/bank statement.
Prohibited clients: anonymous/fictitious accounts, legal entities without verification, clients under investigation, sanctioned individuals, those refusing KYC.
Ongoing Monitoring: continuous review of deposits, withdrawals, and transactions to ensure consistency with customer profile.

5. Enhanced Due Diligence (EDD) & PEPs

High-Risk Clients (large/unusual transactions, high-risk jurisdictions, PEPs) are subject to EDD.
PEPs (politically exposed persons), their family members, and close associates are automatically classified as High-Risk.
The Board of Directors must approve any relationship with a PEP.
Source of funds and source of wealth must be documented and independently verified.
PEP status remains valid for at least 12 months after leaving office, and longer if risks persist.

6. Sanctions Compliance

Innovista Limitada strictly complies with sanctions imposed by:

OFAC (US)
European Union
United Nations

Automated IT systems perform daily screening of customers and transactions against sanctions lists. In case of a match:

Accounts are frozen pending investigation.
Confirmed matches lead to immediate blocking, in line with EU/US/UN requirements.
Only official regulatory authorization can unfreeze such accounts.

7. Reporting, Training & Monitoring

Suspicious Activity Reports (SARs) are submitted internally to the AML Officer, who escalates to regulators if required.
Annual AML Report – prepared by AML Officer, approved by the Board, includes statistics, findings, and remedial measures.
Employee Training – mandatory, covering AML/CTF obligations, detection of suspicious activity, sanctions compliance, and fraud prevention.
Ongoing Review – all policies and procedures are reviewed at least annually and updated as required by new laws or regulatory directives.

8. Conclusion

Innovista Limitada is dedicated to ensuring that its services are not used for money laundering or terrorist financing. By applying strict KYC/CDD measures, a dynamic risk-based approach, sanctions compliance, and continuous monitoring, the Company safeguards both its integrity and the wider financial system.

Privacy Notice

1. Introduction

This Privacy Notice explains how Innovista Limitada (“we”, “us”) collects, uses, and safeguards personal data of users of Betazo.casino.
By using our Website, you accept this Notice. We may update it periodically, and continued use constitutes acceptance of updates.

2. Data We Collect

We collect only the data necessary to provide services and comply with laws:

Identifiers: name, email, phone, IP address, country.
Verification Data: ID documents, proof of address (utility bills, bank statements).
Financial Data: payment details, source of funds, tax information.
Technical Data: cookies, IP logs, device/browser info.

We may also collect non-personal data (usage logs, cookies, web beacons) for analytics, fraud prevention, and improving services.

3. How We Collect Data

Data is collected when you:

Register and use our Website;
Make deposits/withdrawals;
Join promotions or contact support;
Interact via email, phone, or social media;
Automatically, through cookies and tracking tools.

Unsolicited personal data, if irrelevant, will be deleted or anonymized.

4. Why We Process Data

We use your data to:

Provide and manage your account and services;
Verify identity and perform AML/KYC checks;
Prevent fraud and unlawful activity;
Communicate with you and send marketing (if consented);
Conduct analytics, improve usability, and ensure compliance with legal obligations.

5. Sharing of Data

We may share data with:

Service providers (payments, hosting, IT, marketing);
Regulators, law enforcement, and supervisory authorities;
Successor entities in case of corporate transition.

All third parties are bound by data protection agreements.

6. Marketing Communication

EEA users: marketing requires your explicit consent (checkboxes, account settings).
Non-EEA users: marketing may be sent by default, with opt-out available.
We never sell your data for unrelated third-party marketing.

7. Legal Bases (GDPR – EEA)

We rely on:

Consent (Art. 6(1)(a)) – marketing, cookies, special categories.
Contract (Art. 6(1)(b)) – account creation, payments, customer support.
Legitimate Interests (Art. 6(1)(f)) – fraud prevention, analytics, service improvements.
Legal Obligations (Art. 6(1)(c)) – AML/KYC, tax, regulatory compliance.

8. Data Retention & Security

Data is kept only as long as required for business, legal, or regulatory purposes.
Minimum retention: 5 years after account closure (per AML requirements).
Data stored on secure servers with firewalls; no payment card credentials stored.
Staff and contractors must maintain strict confidentiality.

9. International Transfers

Data may be transferred abroad when:

Required to provide services (e.g., payment processors, IT providers).
Authorized by law or user request.
We ensure protection through contractual safeguards with overseas providers.

10. Your Rights (GDPR & General)

You have the right to:

Access, rectify, or erase your data;
Restrict or object to processing (including marketing);
Data portability across services;
Withdraw consent anytime;
Not be subject to automated-only decisions;
Lodge a complaint with us or a supervisory authority ([email protected]).

11. Changes to this Privacy Notice

This Notice replaces all prior versions. We may update it at any time, with changes effective upon posting on our Website. Where updates are significant, we will make reasonable efforts to notify you (e.g., via email or on-site notice). Continued use of our services means you accept the revised Notice.

12. Scope

This Privacy Notice applies to all data collected through our services and is subject to our Terms of Service.
It does not apply to third-party websites, apps, or ads linked to our platform. Their data practices are governed by their own policies, and we are not responsible for their compliance.

13. Complaints & Contact

If you have concerns about how we process your personal data or wish to exercise your rights, please contact us at: [email protected]

Responsible Gaming Policy

This Responsible Gaming Policy is provided by Innovista Limitada, a company established under the laws of Costa Rica (company number: 3-102-910437), with its registered address at Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Avenida Pastor Diaz, 61101, Costa Rica. In this document, “we”, “our”, or “Website” refers to Innovista Limitada, and “you” refers to the user.

Gaming is intended as a form of fun and entertainment. While most players enjoy gambling responsibly, a small percentage may develop issues losing control over their behavior. Please play responsibly.

Signs of Gambling Addiction

Indicators of problematic gambling may include:

Inability to stop playing.
Borrowing money to gamble.
Prioritizing gambling over work, studies, or family.
Behavioral changes related to gambling.

If you are unsure, you can take a free anonymous self-test here:
👉 BeGambleAware – Gambling Problem Test

Player Protection Tools

Limits
You may set a personal loss limit for a selected period.

More restrictive limits apply immediately.
Less restrictive limits apply after 48 hours.

To set or adjust a limit, please contact: [email protected]

Self-Exclusion
If you wish to stop gambling, contact us at [email protected]. We will block access to your account and remove you from promotional communications.

Self-Check Questions

Ask yourself:

Do you miss work or studies due to gambling?
Do you gamble to escape boredom or stress?
Do you lie or borrow money to finance gambling?
Do you continue gambling until all money is lost?
Do you feel despair or urge to win back losses quickly?
Has gambling caused conflict, depression, or suicidal thoughts?

If you answered “yes” to several questions, we recommend seeking professional support.

Support & External Help

For confidential advice and assistance, please contact:

Gambling Therapy
Gamblers Anonymous
GamCare

Underage Gambling

We strictly prohibit underage gambling. However, due to the nature of the internet, minors may attempt to register. We encourage parents to use parental control tools such as:

Net Nanny
Safetonet
GamBlock

Contact information

Customer support

For any questions, concerns, or assistance with your account, please contact our customer support team:

Email support

Email: [email protected]

Support hours

Our customer support team is available 24/7 to assist you with any inquiries or issues you may have.

Response time

We aim to respond to all customer inquiries within 24 hours. For urgent matters, please clearly mark your email as "URGENT" in the subject line.

What to include in your message

To help us assist you more efficiently, please include the following information when contacting support:

Your registered email address
Account username (if applicable)
Detailed description of your issue or question
Any relevant screenshots or documentation
Your preferred language for communication

Legal information